Course ID    :   EDU-JUN-JTNOC

Length    :   Two days

About this Course

This three-day course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, troubleshooting the data plane and control plane on devices running the Junos operating system, staging and acceptance methodology, troubleshooting routing protocols, monitoring the network, and working with JTAC. This course is based on Junos OS Release 12.2R2.5.

Objectives

After successfully completing this course, you should be able to:

• Reduce the time it takes to identify and isolate the root cause of an issue impacting your network.
• Gain familiarity with Junos products as they pertain to troubleshooting.
• Become familiar with online resources valuable to Junos troubleshooting.
• Gain familiarity with Junos tools used in troubleshooting.
• Identify and isolate hardware issues.
• Troubleshoot problems with the control plane.
• Troubleshoot problems with interfaces and other data plane components.
• Describe the staging and acceptance methodology.
• Troubleshoot routing protocols.
• Describe how to monitor your network with SNMP, RMON, Junos Traffic Vision (formerly known as JFlow), and port mirroring.
• Become familiar with JTAC procedures.

Intended Audience

The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.

Course Level

JTNOC is an introductory-level course.

Prerequisites

Students should have basic networking knowledge and an understanding of the Open Systems Interconnection (OSI) reference model and the TCP/IP protocol suite. Students should also attend the Introduction to the Junos Operating System (IJOS) course and the Junos Routing Essentials (JRE) course, or have equivalent experience prior to attending this class.

Students should also attend the Introduction to the Junos Operating System (IJOS), Junos Routing Essentials (JRE), and Junos Intermediate Routing (JIR) courses prior to attending this class.

Course Contents

Day One

Chapter 1  :  Course Introduction

Chapter 2  :  Troubleshooting as a Process

• Before You Begin
• The Troubleshooting Process
• Special Challenges
• Lab 1: The Troubleshooting Process

Chapter 3: Junos Product Families

• The Junos OS
• Control Plane and Data Plane
• Field-Replaceable Units
• Junos Product Families
• Lab 2: Identifying Hardware Components

Chapter 4: Troubleshooting Toolkit

• Troubleshooting Tools
• Best-Practices
• Online Resources
• Lab 3: Monitoring Tools and Establishing a Baseline

Day Two - Chapter 5: Hardware and Environmental Conditions

• Hardware Troubleshooting Overview
• Memory and Storage
• Memory and Storage
• Boot Monitoring
• Hardware-Related System Logs
• Chassis and Environmental Monitoring
• Lab 4: Monitoring Hardware and Environmental Conditions

Chapter 6: Control Plane

• Control Plane Review
• System and User Processes
• Routing Tables and Protocols
• Monitoring Bridging
• Monitoring the Address Resolution Protocol
• Lab 5: Control Plane Monitoring and Troubleshooting

Chapter 7: Data Plane: Interfaces

• Interface Properties
• General Interface Troubleshooting
• Ethernet Interface Troubleshooting
• Lab 6: Monitoring and Troubleshooting Ethernet Interfaces

Chapter 8: Data Plane: Other Components

• Definition of a Data Plane Problem
• Data Plane Components
• Data Plane Forwarding
• Load-Balancing Behavior
• Firewall Filters and Policers
• Data Plane Troubleshooting Case Study
• Lab 7: Isolate and Troubleshoot PFE Issues

Chapter 9: Staging and Acceptance Testing

• Physical Inspection and Power-on
• General System Checks
• Interface Testing

Chapter 10: Troubleshooting Routing Protocols

• Troubleshoot OSPF
• Troubleshoot BGP
• Troubleshoot Routing Loops
• Troubleshoot Route Oscillation
• Lab 8: Troubleshooting Routing Protocols

Chapter 11: High Availability

• Graceful Routing Engine Switchover
• Graceful Restart
• Nonstop Active Routing
• Nonstop Bridging
• Unified In-service Software Upgrade

Chapter 12: Network Monitoring

• SNMPv2c
• SNMPv3
• RMON
• Inline JFlow (now known as Junos Traffic Vision)
• Inline Port Mirroring
• Lab 9: Monitoring the Network

Chapter 13: JTAC Procedures

• Support Cases
• Support Tools
• Transferring Files to JTAC

Appendix A: Interface Troubleshooting

• Troubleshooting Serial Interfaces
• Troubleshooting
• Troubleshooting T1, E1, T3, E3 Interfaces
• Troubleshooting SONET Interfaces
• Troubleshooting ATM Interfaces
• Troubleshooting Aggregated Interfaces